Frequently Asked Questions


Over 30 Years of Experience | Cage-Free Boarding | Family Owned & Operated

Over 30 Years of Experience
Trained in Doggy CPR
Member of the IBPSA

Daycare FAQ

  • How are dogs grouped?

    By size, temperament, and energy level.

  • Is play supervised?

    Yes, with ongoing monitoring and scheduled rest breaks.

  • Do dogs need to be people-friendly?

    Yes. Dogs who aren’t dog-friendly can stay in private rooms.

Boarding FAQ

  • What’s included in boarding?

     Frequent potty breaks (5am–9pm), structured play/daycare (if approved), clean bedding, medication administration, and 24/7 onsite staff.

  • What should I bring?

    Your dog’s food (preferably pre-portioned), medications, and an optional comfort item if your dog stays alone.

Reservations & Policies FAQ

  • Are reservations required?

    Yes, for both daycare and boarding.

  • Are deposits needed?

    $55 deposit is needed for boarding stay. This is non-refundable if we do not recieve a cancelation notice 48 hours prior to the reservation.


  • What is the pickup policy?

    No late pickups—doors close at 8pm.


    NO DROP OFF OR PICK UP will occur on Thanksgiving Day and Christmas day. There is NO Daycare on these days. 


  • Are exit baths available?

     Yes, for an additional fee with a reservation.

Health & Safety FAQ

  • What are the health requirements?

    Up-to-date vaccinations and no signs of illness.

  • Do I need an emergency contact?

     Yes, someone who can take your pet to the vet if needed.

  • How do you maintain cleanliness?

    Strict cleaning and sanitation protocols.

Communication FAQ

  • Will I get updates during boarding?

    Yes,we do our best to accomidate all requests for updates. However it is important to know we can not always send photos. Our main priority is taking the best care of your loved ones!


  • Do you post daycare content?

    Yes, our daycare dogs are with us on a regaular basis and enjoy lots of special weekly events! You can follow them on Social Media!


  • When are calls/emails answered?

     During office hours only.

Payment FAQ

  • When is payment due?

    Payment is due at drop off for boarding. 


    Daycare can pay at pickup! 


  • Are daycare packages refundable?

     No, these packages are discounted and non-refundable. 


  • Are peak season policies different?

    Yes—our peak season and Holiday hours do vary.